Delivery & Returns FAQ
You can use the chat funtion on our website (st-agni.com) to track your order. When prompted, please use the email you used to make your latest online purchase.
If you purchased outside of Australia you can use our International Order Tracking to track your order via DHL.
All orders placed prior to 11am will be dispatched the same day (excluding Saturday, Sunday and public holidays). Please note slight shipping delays may occur during peak promotional periods.
WITHIN AUSTRALIA
Regular (Australia Post)
Flat rate of $8.00 (free for orders over $200.00 AUD).
Delivery within 3-7 business days.
Express (StarTrack)
Flat rate of $20.00 (free for orders over $400.00 AUD). Delivery within 1-3 business days (next business day delivery to most metro areas).
Please note:
Express (StarTrack) orders have authority to leave and will be left unattended at the address at the time of delivery.
StarTrack is unable to deliver to PO Boxes, please address your order to a residential or business address.
Express (Australia Post)
Flat rate of $15.00 (free for orders over $400.00 AUD). Delivery within 1-5 business days.
Please note:
Express (Australia Post) orders will be redirected to your local Post Office if your address is unattended at the time of delivery.
INTERNATIONAL
International freight will be provided by DHL Express.
International shipping charges will be calculated at checkout based on delivery country. All payable duties and taxes will be displayed at check-out and we guarantee no additional charges on delivery. Please allow 2-7 business days for your parcel to arrive via DHL Express.
Some regions may require duties and taxes to be prepaid before shipment, other regions may have to option to prepay or pay upon delivery.
ADDITIONAL INFORMATION
Once items have been shipped, they become the property and responsibility of the purchaser. If a product is misplaced, it is the purchaser’s responsibility to liaise with the given Postal Service. Replacements or refunds will not be given for products missing or damaged in transit.
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return within 21 days of purchase, subject to the following conditions:
- Your original Order Number must be provided as proof of purchase.
- The item(s) must be in original condition and packaging, with tags attached. Please note: shoes must not be returned with worn soles. Be cautious when trying on to prevent marking the leather.
- Health and hygiene laws restrict the return of swimwear and jewellery pieces.
- Sale items and items sold on promotion are non-refundable. A store credit will be issued if you choose to return any sale purchases.
- Direct exchanges are only available for Australian customers and are offered on sizes only, otherwise a store credit will be issued to you to make a repurchase. Exchanges are subject to product availability at the time your exchange is processed at our returns facility (3-5 days after return delivery).
Promotional items purchased using a flash sale promotional code are not eligible for a refund, and can only be returned for a credit note, within 21 days of purchase. We will not be issuing refunds for change of mind on promotional purchases. It is advised that customers contact St. Agni customer support for any additional guidance on size and fit.
WITHIN AUSTRALIA
You will be required to pay for your own shipping costs if you decide to return your order for a direct refund. We will deduct a flat rate of $15.00 from your refund and provide a return shipping label. If you return your item for a store credit or exchange we will waive the cost of return shipping and provide a return shipping label complimentary.
INTERNATIONAL
Submit your return using the International Returns Portal. Our returns portal will generate a return shipping label for you and all return shipping costs are to be paid by the customer, as shown in the returns portal. The return shipping fee is non-refundable and will be deducted from the return total once processed at St. Agni returns. For additional information, email hello@st-agni.com or contact us via our live chat at st-agni.com.
INTERNATIONAL RETURNS TERMS & CONDITIONS
If you are located outside of Australia please follow the instructions below to return your international order.
We want you to be completely satisfied with your online purchase. If you change your mind for any reason, we’ll gladly accept a return within 21 days of purchase, subject to the following conditions:
- Your original Order Number must be provided as proof of purchase.
- The item(s) must be in original condition and packaging, with tags attached. Please note: shoes must not be returned with worn soles. Be cautious when trying on to prevent marking the leather.
- Health and hygiene laws restrict the return of swimwear and jewellery pieces.
- Sale items are non-refundable, a store credit will be issued if you choose to return any sale purchases.
- Promotional items purchased using a flash sale promotional code are not eligible for a refund, and can only be returned for a credit note, within 21 days of purchase.
- International exchanges are unable to be processed. Store credits can be issued if you are wanting to repurchase a different item.
- We will only cover the cost of postage on returns if your order is faulty.
- You will be required to pay for your own shipping costs if you decide to return your order, we do not cover international return shipping.
You are able to submit a return via our returns portal, found at the top of this page. Follow the steps provided in the portal and submit your return for approval. Once approved we will be in touch regarding next steps.
If you have any concerns please contact us at hello@st-agni.com.
You are welcome to return your sale purchase to us for a store credit. Your store credit will be issued in the form of a coupon code, which you can apply at checkout to purchase an alternate size/item online. Store credits do not expire and cannot be used towards shipping costs.
Exchanges are only available for Australian customers. For international customers, please submit a return for a store credit, which can be used to repurchase another item.
WITHIN AUSTRALIA
If you would like an alternate size please submit a direct exchange through our returns portal, and your exchange will be subject to product availability at the time your exchange is processed at our returns facility (3-5 days after return delivery). If you would like to exchange for a different colour or style please submit a return for a store credit.
Our boutique teams are happy to offer a size or colour exchange on the same product in-store, subject to product availability. Our in-store team are unable to offer a credit or exchanges on a different style or styles purchased via AfterPay, in this case you can contact our customer service team for further assistance, or follow the steps in our online returns portal located at the top of this page.
We apologise if an item you have received is not in perfect condition. Please email an image of the fault, along with your Proof of Purchase (ie. order number) to hello@st-agni.com for further review.
We have a 6-week faulty claims period (please note: this excludes general wear and tear), in which case we can offer repair, replacement or refund options.
We apologise if an item you have received is not what you ordered.
Please lodge an exchange or return for store credit via our returns portal and select the desired item, alternatively email hello@st-agni.com.
WITHIN AUSTRALIA
You will be required to pay for your own shipping costs if you decide to return your order for a direct refund. We will deduct a flat rate of 15 AUD from your refund and provide a return shipping label. If you return your item for a store credit or exchange we will waive the cost of return shipping and provide a return shipping label complimentary.
INTERNATIONAL
You will be required to pay for your own shipping costs if you decide to return your order, we do not cover international return shipping. Shipping costs are non-refundable. We will deduct return shipping costs from your refund and provide a return shipping label.
Upon receipt, your items will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.
If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase. You will receive email notification of the status of your refund once finalised.
We do not refund initial shipping charges for items returned, other than for faulty items.
We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.
Exchanges are only available for Australian customers. For international customers, please submit a return for a store credit, which can be used to repurchase another item.
Within Australia
If you would like an alternate size please submit a direct exchange through our returns portal, and your exchange will be subject to product availability at the time your exchange is processed at our returns facility (3-5 days after return delivery). If you would like to exchange for a different colour or style please submit a return for a store credit.